FAQ (Frequently Asked Questions)

What do I get with my purchase?

We provide you a genuine Microsoft product key including a detailed download description, which enables you to download and activate the software directly from Microsoft’s website. Our product keys are 100% genuine and always checked for authenticity.

How do I receive my product key?

Your product key will be delivered digitally via email immediately and automatically after payment by our shopping system.

What if I need help?

We provide activation and installation support with all purchases. Contact us and we will assist you immediately.

How do I download, install and activate my product?

Please have a look at our Download & Activation Guides overview.

Can I transfer my product to another device?

Your product will be linked to your Microsoft Account. Even in case of formatting your hard disc drive or buying a new PC, you will be able to keep it.*

*applies to Microsoft Office, Project and Visio

What is the difference between Office 2016/2019/2021 and Office 365?

Office 2016 , Office 2019 and office 2021 suites are available as a one-time purchase for use on a single or 5 PC’s. Office 365 is a cloud-based subscription from Microsoft with a monthly or annual fee.

Can I use the software on a Mac?

Our products are for Windows PC’s only. They are not compatible with Apple devices. The only exceptions are Microsoft Office 2016 for Mac , Office 2019 Home and Business and office 2021 home and business for mac